“Hello Dindoshi police station..”
“Hello, I am ranjith calling from powai”
“Ok. What can I do for you?”
“Sir, some of my friends went to Karnala fort, near Panvel and now they are not able to find a way to get out of there, they are totally lost in the jungle. Can you help “
“Hello. We are somewhat away from the location that you told. This is Dindoshi police station, you are in Powai and they are lost in Panvel, and the either Powai or Panvel is not under our area, so I can’t help. You try to call 100 and register the complaint there”
“Sir, I have already tried on 100 but no one is picking up the phone, as I am not having any nearby police station number and this is the only number I have. So if you can’t help them please get me any nearby police station number so that I can call them and ask for help.”
“I don’t have any phone number of other police stations”
“Sir, please try to understand the situation, sir any contact number for nearby……”
Before I finish it was disconnected in the other end. I was making the call to police station in a Sunday eve to ask help for rescue my friends who were totally lost mid in the jungle while their weekend trekking trip. But who was supposed to help me was not even ready to hear complete from me.
I resumed searching contact number of any other police station nearby, meanwhile I got a helpline number of Mumbai police. I dialed the same…
‘Welcome to Mumbai police helpline, you are not selected the language yet. Please enter 1 for Marathi, 2 for Hindi and 3 for English ‘
When I pressed 3, it resumed…
‘Press 1 for information on road map, 2 to inform us about traffic jam, press 3 to inform us about an accident……’
Oh... itz Mumbai traffic police, I won’t get a help from them, they will already be buzy with solving the traffic jams in and around the city on this buzy Sunday eve…
I disconnected the phone and returned to the internet explorer on my laptop screen. Finally got a contact number for panvel station I dialed it...
“Hello, Taloja police station”
“Hello Sir, myself ranjith, calling from Powai. Some of my friends who went for a trekking near Karnala fort has lost their way and right now in mid of the jungle. Can you help them to get out of there “
“Ok, how come you know that they are lost their way?”
“Sir, they called me and asked to pass information to any nearby police station as they haven’t any contact numbers of nearby stations. Their Mobile phones are working and I can provide you the numbers so that you people can contact them directly and locate them. Or can I give your number to them? “
“Actually I am not able to locate the place what you said, we are already away from the Panvel section. Still we will try our best to help them, you give this number to them and meanwhile we will also try to contact them. And I will provide you some contact numbers of police stations nearby panvel. You gave those numbers also to them”
“Sir these are my friends contact numbers. Please do something to help them”
“Sure. We will do the needful and tell your friends that don’t panic and we are coming”
“Ok sir, thank you very much”
“Welcome”
I was totally impressesed by the way he spoke and handled the situation. He was also in the same situation as the Dindoshi police was. He was also away from the location and can’t even understand where the Karnala fort and all is. Still has an attitude to help. This was very much needed if you are a public servant who is supposed to help the public.
Later I called my friends and gave the contact numbers of nearby police stations. Surprisingly, he said that, the person from Taloja Police station already contacted them and they are on the way….. !
PS: within 3 hours, the police was able to find the trekking group and returned them to Panvel…